Privacy policy

What we collect

• When you place an order: your name, phone number, delivery address, city, the optional email address and notes you choose to give us, the products and amounts you ordered, and how you chose to pay.
• When you message us on WhatsApp or by email: your number or address and what you write to us.
• If you use the Chat with us button: the name, phone number and message you type are put into a WhatsApp message on your own device. We only receive it if you press send in WhatsApp, and the website itself does not store it.
• Basic technical information that our hosting provider handles to keep the website running and secure, such as your IP address and browser type.
• Your cart is saved in your own browser on your own device, so it is still there when you come back. It is not sent to us until you place an order.

How we use it

• To take, confirm, deliver and support your order, including contacting you on WhatsApp, by phone or by email about it, and sending you an order confirmation email if you gave us an email address.
• To handle payments, refunds and complaints.
• To keep records that we need for accounting and to settle disputes.
• To keep the website secure and working.

Who we share it with

We do not sell your information and we do not use it for advertising. We share only what is needed with:

• Couriers or delivery riders, who receive your name, phone number and address so they can deliver your order.
• Our website hosting and database provider (Cloudflare), which stores the website and order records for us.
• Resend, the email service that delivers your order confirmation to the email address you gave us.
• A bank, mobile wallet or payment service, only if you pay online and need a refund through it.
• Authorities, if the law requires us to.

Cookies and tracking

At the moment this website does not use advertising or analytics cookies. If that changes, we will update this page and ask for your consent where the law requires it.

How long we keep it

We keep order records for as long as we need them for accounting, delivery issues and disputes, and delete or anonymise them when they are no longer needed.

Your choices

You can ask us to show you what we hold about you, correct it, or delete it by writing to info@zahidpure.pk or messaging us on WhatsApp. We may need to keep some order records for accounting and legal reasons, and we will tell you if that is the case.

Security

We use a reputable hosting provider and limit who can see order details. No website or message service is completely secure, so please do not send us card numbers, PINs or passwords.

Children

This website is meant for adults placing orders for their household. We do not knowingly collect information from children.

Changes to this policy

We may update this page from time to time. The date at the top shows when it was last changed.

Contact us

WhatsApp +92 336 4494139. Email info@zahidpure.pk.