Terms of sale

Who we are

Zahid Pure sells desi ghee, mukkhan and cooking oils online and delivers them in Pakistan. You can reach us on WhatsApp or by email at any time using the details at the bottom of this page.

Products and amounts

• Products are sold by the kg or the litre. The smallest amount we deliver is 500 g or 500 ml, except coconut oil, which can also be ordered from 250 ml.
• Amounts go up in steps of 250 g or 250 ml, and one order can hold up to 50 kg or 50 litres of a product.
• Ghee, mukkhan and cooking oils are natural products. Colour, texture and aroma can vary a little from one batch to the next, and the photographs on the site are for illustration.

Prices

All prices are in Pakistani rupees (PKR). The price shown for a product is the price of the product itself. Delivery is added to every order and is shown in your cart and at checkout before you place the order.

Where a product shows a crossed-out price next to a lower price, the crossed-out price is the price we charged before the offer. Offers can change or end at any time, but the price shown when you place your order is the price you pay.

We can change prices at any time, but not for an order we have already confirmed. If a price on the site is a mistake, we may correct it or cancel the order before we ship, and refund anything you have paid.

How an order is accepted

Placing an order on the website is a request to buy. We confirm every order with you on WhatsApp before it ships, and the order is accepted when we confirm it.

We may decline, limit or cancel any order, for example if a product is out of stock, if we cannot deliver to your address, if we cannot reach you to confirm, or if we suspect misuse or fraud. If we cancel an order you have already paid for, we refund you in full.

Payment

• You can pay online or pay cash on delivery.
• If you choose to pay online, we send you the payment details on WhatsApp after you place the order, and we confirm the order once your payment is received.
• Cash on delivery orders are paid in full when the order arrives, including the Rs 250 delivery fee.
• Only pay to account details that we send you from our WhatsApp number (+92 336 4494139). We will never ask you for a card PIN or a one-time password.

Delivery

Standard delivery usually takes 3 to 5 working days, and this is an estimate, not a guarantee. Delivery fees, areas and timing are explained on our Delivery page, which forms part of these terms.

Cancelling an order

You can cancel an order at no cost until we dispatch it. Message us on WhatsApp with your order number. Once an order has been dispatched it cannot be cancelled, and the delivery fee is payable.

Returns and refunds

Ghee, mukkhan and cooking oils are food items and cannot be returned or exchanged for a change of mind. Claims for damaged or wrong orders must be made within 24 hours of delivery with photos or video, and are decided by us as set out on our Refunds and returns page, which forms part of these terms.

Your details and conduct

Please give us a correct name, phone number and address, and keep your phone reachable around delivery. We are not responsible for a failed or delayed delivery caused by wrong or incomplete details. We may refuse service, and cancel orders, for anyone who gives false details, abuses our staff or couriers, or repeatedly refuses delivery.

Storage, allergies and use

Store our products as described on the label or as we advise when we confirm your order. Once a product has been opened or stored in a way we did not advise, we are not responsible for changes in its quality.

It is your responsibility to check that a product suits you and your family, including any allergy or dietary need. Ghee and mukkhan are dairy products.

Our responsibility

We take care that the products we send are what you ordered and are fit to eat. To the extent the law allows, we are not liable for indirect or consequential losses, or for delays or failures outside our reasonable control, such as courier delays, strikes, weather, road closures or public holidays. Our total liability for any order is limited to the price you paid for the affected product.

Nothing in these terms takes away any right you have under the law that cannot be excluded.

Changes to these terms

We may update these terms from time to time. The terms that apply to your order are the ones shown on this page when you place it.

Governing law

These terms are governed by the laws of Pakistan.

Contact us

WhatsApp +92 336 4494139. Email info@zahidpure.pk.